Refund & Cancellation Policy

Last updated: 19 June 2026

This policy explains how subscription cancellations and refunds work for the TimberFlexi Service, operated by TimberFlexi.

1. Free trial

New workspaces get a free trial of 30 days. No payment is taken during the trial. If you do not subscribe, the account simply stops at the end of the trial — you are not charged.

2. Cancellation

• You can cancel your subscription at any time from the app or by contacting us.
• On cancellation, your plan stays active until the end of the current paid period; it will not renew after that.
• Your data remains available during the paid period and can be exported before it ends.

3. Refunds

• Subscription fees are generally non-refundable for the current billing period once paid, since the Service is available to you throughout that period.
• If you were charged due to a clear billing error or a duplicate payment, contact us within 7 days and we will verify and refund the incorrect amount.
• Approved refunds are processed back to the original payment method, typically within 7–10 business days.

4. How to cancel or request a refund

Email support@timberflexi.com with your account email and details, or use our Contact page.